Refund Policy

1. Overview

Persona Plus and Creator Pro are digital subscription services, billed on a recurring weekly or monthly basis. Our order process is conducted by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all our orders and provides all customer service inquiries related to your purchase — your bank or card statement will show a charge from Paddle.com rather than Persona.

2. Free Trial

Eligible plans include a 1-day free trial. If you cancel before the trial ends, you will not be charged. If you do not cancel, your subscription automatically begins and the first payment is taken when the trial period ends.

3. Cancelling Your Subscription

You can cancel anytime from the Subscriptions page in your account (“Manage Subscription”), which opens Paddle’s secure customer portal. Cancelling stops future renewals; you keep access to your plan’s features until the end of the billing period you already paid for. We do not charge a cancellation fee.

4. Refund Eligibility

Because these are digital subscriptions delivering immediate access, completed billing periods are generally non-refundable once the plan’s features have been used. We do make exceptions and will issue a full refund for:

• A duplicate or accidental charge
• An unauthorized charge on your account
• A charge that occurred due to a billing or technical error on our part

Outside of these cases, refund requests are reviewed individually and may be granted at our discretion, particularly if you contact us shortly after a charge and have not meaningfully used the paid plan.

5. How to Request a Refund

Contact Paddle directly, since they process the payment and issue any refund: reply to your Paddle receipt email, or see Paddle’s own buyer refund policy for how they handle requests. You can also reach us directly and we will coordinate with Paddle on your behalf.